Question 1

How many users can my team have and how can we add more users?

Accepted Answer

The number of users who can access your account depends on your plan. Please see our pricing plans (above) for more information. Users can be added within the app.

Question 2

If we want to cancel our subscription, do we get a refund?

Accepted Answer

All plans can be canceled at any time, once you cancel your plan you will not be charged on the next billing cycle.

Question 3

Do you offer discounted plans to non-profits and NGOs?

Accepted Answer

Yes, we are proud to support organizations that do great things around the world. That’s why we offer discounted pricing for qualified nonprofit organizations.

Please reach out in the in-app chat once you've completed the signup process.

Question 4

Can I change my plan?

Accepted Answer

You can make changes to your plan at any time by changing your plan type and billing cycle.

To change your plan, simply click on the pricing link at the footer of the app.

Question 5

What are the differences between annual and monthly plans?

Accepted Answer

Annual plans are billed per year at a lower overall rate, while monthly plans are billed each month at the standard rate and can be canceled at any time.

Question 6

Is my data secure?

Accepted Answer

Cash Flow Frog is subject to reviews on a regular basis. Your company’s data is kept private and will never be shared with any 3rd party.

To learn more, read our [privacy policy](https://cashflowfrog.com/privacy-policy/).

Question 7

Do you have special pricing for accountants and bookkeepers?

Accepted Answer

Yes, we have special features as well as special rates for accountants and bookkeepers, please see [more information.](https://cashflowfrog.com/accountants-bookkeepers/)

Question 8

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards.
We use a secure and well-established credit card payment gateway service to process your payment.

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