How do I apply the credit memo to a customer’s invoice without it showing as a payment?
Can anyone help me please?
I have a customer's credit memo that needs to be applied to an invoice.
I followed the instructions in this link:
My problem is in step 6 of the instructions:
The receive payment area has no credits section in it.
What am I doing wrong?
How do I apply the credit memo to a customer's invoice without it showing as a payment?
I think you created a credit memo when you should have created a delayed credit.
A credit memo is going to show as a payment because it is a posting transaction.
A delayed credit will only show as a line item on the invoice and is a non posting transaction.